Refund policy

Refunds & Cancellations

At Suniful™, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note, customer is responsible to cover the return shipping cost. 

Eligibility for Returns

To be eligible for a return:

  • Is within 14 days of receiving your order. 
  • A receipt or proof of purchase is required.
  • Item must be unused with original packaging.

How to Start a Return

  1. Contact Us: To begin the return process, email us at sunifulspf@gmail.com within 14 days of receiving your item.
  2. Await Instructions: If your return is approved, we will provide detailed instructions on how and where to send your package.
    Note: Items sent back without prior approval will not be accepted.

For any questions about returns, feel free to contact us at sunifulspf@gmail.com.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately if:

  • The item is defective.
  • The item is damaged.

To resolve such issues, email us at sunifulspf@gmail.com with a photo of the damaged or incorrect item. Once verified, we will take appropriate action, including replacement or refund.

Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 7–10 business days for your bank or credit card provider to process the refund.

For additional questions or concerns, don’t hesitate to reach out to us at sunifulspf@gmail.com.